FAQs

We provide the service of smaller minimum orders of 100 pieces per design to apparel companies and brands all over the world. So they can start their company with unique designs and market them to get more orders. This small quantity also avoids sampling hassles for brands wanting to order more, but first, they need to check the market for their designs.

We provide the service of smaller minimum orders of 100 pieces per design to apparel companies and brands all over the world. So they can start their company with unique designs and market them to get more orders. This small quantity also avoids sampling hassles for brands wanting to order more, but first, they need to check the market for their designs.
We prefer to satisfy the Client by both the Apparel quality and the order process’s timeliness. Still, this part requires your cooperation, which is why it is good if the customer promptly replies to everything we ask for. The duration of the order received also depends on the quantity and process complexity of the order.

Alice offers quantity discounts and promotional discounts that are seasonally introduced for our regular customers. By quantity discount, we mean the more overall garments you order of the same design, the less each garment will cost. If you are trying to order only 100 shirts, try increasing your quantity of shirts to 200, or even 500. And see the difference in price per piece.

Yes, you can order a samplebefore ordering. Preproduction samples are produced the sameway as allthe garments willeventually be produced in arge-scale Producion.We canaccommodateyourequest during roduction ifyou would ike a sample before puting inthe actual production order. stl, We need to charge for shipping and a certain amount for sample materials. We provide both prototyping and sample production services.

If you fail to reply or approve any sample emailed/sent to you within a month, your order will automatically be put on hold and restart when we receive your approval.

If you do not see what you want, please let us know, and we will arrange it according to your order. We manufacture high-quality, customizable products precisely according to our Client’s specifications.

We do not print, embroider, sublimate, or create anything without your express or written approval, and we will try to show as many pictures as you want until you are satisfied and give us the go-ahead with the Production. If you do not need any changes to your proof, reply to the email and let us know that you approve your proof for Production. We do not move forward with the production order until we have received written approval of proof from our Client.

With the latest communication application, you are always connected to your Relationship manager here at Alice. A dedicated Relationship Manager is assigned to you, who is responsible for working with you from design to delivery of your garments.

How long does it typically take to restock an order? We hawe a fastorertumaround sustem, A ouck restockis possibleit a product sels much asterthan exected. The28 worine davs timetameisa standard roueh estimate gwen to aldientshecause orders do nottakelongto compete Theorertumaround deendsonthe detaisofa pyen priect ikethe uantity oforer the poduciog press seiresrenderedandthe complexty ofthe order. Butrestocking within2 months willenable us to giwe you a lowtime frame overal,and sine we don'thave to gothrough the aproval again, thetimeframe is shortened automatically.

The turnaround time starts from the day you approve the order summary that will be sent out to you within 24 hours of your payment. Therefore, thoroughly review the order summary as no changes can be made once it is forwarded to the production department.

We are always morethan happyto updateyou on the status ofyourorde, We believe thatour customers should be aware ofhowtheir armet isbeine made sowe also giwe ourcustomeralive broadcas ofproduction on request.We wllalso inform you about any delagys in the production proces ifthere are some isues. Because al the gamentsare cut and sewed productswith diversified options, there is a possibility of delay in arranging fabric that is notably not running.

Yes, we do provde the senice of a rushorder. Justindicate that your producion order should be rushed when you are orderine. Because fyou hawvesubmited an orderand then asked forit to be rushed, there is a chance ourschedule of production wilnot alowusto fulfilyour orderas reqested at the rushed time. There is a rush fee whichis calculated bythe day.

You can add garments within three days of placing your order. It all depends on the order type and how much time has passed.

You can cancel an order within 3 days once the payment is made. If the garments you ordered have passed the 3 days period and have been sent for Production, a cancellation charge of 50% of the order value will apply.

Payment is due once a customer places an order. The payment percentage depends on the ordering quantity and type of product.

We accept payments from Credit cards, Debit cards, and Bank transfers.

The shipment cost would depend mostly on your ordering quantity and the product type. The prices we quote include shipment; hence, when you send us the designs for a quote, we will be able to provide you with the shipment cost.

Once your return is processed, it will take 7-10 business days to receive your refund, depending on your financial institution. We will notify you via email once your refund is issued.

If you receive a defective product, we will discuss a solution and compensation with you within 30 days of the purchase date. Please contact our customer service team to initiate the after-sales process.